Payment, Refund & Case Withdrawal Policy
Before you make a payment
RVC charges only for the agreed professional document-preparation and related assistance services, not for obtaining or guaranteeing a visa. Before accepting a service payment, RVC will provide a written description of the work, the service price, applicable third-party charges and payment terms. The payment receipt or invoice will identify the service covered.
Withdrawal before work begins
If a client cancels before RVC has begun the agreed work, the RVC service fee paid for that unstarted work is eligible for a full refund, except any distinct third-party cost that was separately authorised by the client and has already been irreversibly paid. Any such cost must be documented.
Withdrawal after work begins
If the client withdraws after preparation work has begun, RVC will assess the work actually completed and any reasonable, previously disclosed and demonstrable third-party costs. RVC will provide a written itemised calculation and refund the unused portion of any advance service payment. RVC will not impose an arbitrary forfeiture of the entire payment solely because a client withdraws.
Completed services and authority decisions
Charges for services that RVC has fully completed and delivered in accordance with the agreed scope are generally not refundable merely because the client changes plans or an authority refuses a visa. This does not limit any refund or remedy required by law or arising where RVC fails to provide agreed services. A refusal by an authority does not, by itself, establish that the preparation service was defective.
Government and third-party charges
Government, embassy, biometric, insurance, translation, courier or other third-party fees are governed by the recipient provider’s own refund rules. RVC will not promise repayment of amounts that the external provider will not return. Any third-party reimbursement actually received for the client will be accounted for.
When RVC cannot deliver
If RVC cannot provide an agreed service, the client may request reimbursement of the corresponding prepaid, unprovided portion. Where services were not delivered as agreed or were materially defective, the client retains any applicable statutory or contractual remedies.
How to request a refund
Email inquiry@rvc.com.pk with the client name, invoice or payment reference, the service concerned and the reason for withdrawal or dispute. Do not include full card credentials or passwords. RVC will acknowledge the request, review the case and provide a written decision and calculation. Any approved refund method and timing will be communicated in writing; bank and provider processing times may vary.
Disputes and client rights
A client who disagrees with the calculation may ask for a management review through the same official email channel. This procedure does not remove any right to pursue a remedy under applicable law. Individual service agreements may specify additional lawful terms, which should be disclosed and accepted before payment.
Policy scope and updates
This policy relates to RVC professional assistance charges and related documented third-party payments. Any changes for future purchases will be posted here. Applicable mandatory consumer protections take precedence.
Questions and complaints
For questions about this policy or a concern relating to our services, contact inquiry@rvc.com.pk. Please include your inquiry or invoice reference when available. We will review your request and respond through an official RVC channel.