Privacy Policy
Information we may collect
When you contact RVC or request file-preparation assistance, we may collect your name, contact details, nationality, travel plans, visa category, application history, passport or identity details, uploaded documents, supporting financial or education evidence, communications and payment references. Website forms may also record basic technical information such as an IP address for security and administration.
Why we use information
- Respond to inquiries and assess the requested document-preparation service.
- Prepare, review, organise and quality-check client-provided application materials.
- Communicate progress, requests for missing information, fees and client support matters.
- Keep service, invoice and complaint records, protect our systems and comply with applicable legal obligations.
AI and MRZ processing
Where our service workflow uses AI-assisted analysis or machine-readable passport-zone (MRZ) checks, the tools may process supplied document contents to identify inconsistencies and assist preparation. Such results are advisory and remain subject to human review. We do not claim that automated checks establish document authenticity or immigration eligibility. Before any sensitive data is processed by an external AI or technology provider, its role, safeguards and applicable notice or consent requirements must be assessed.
Sharing and external recipients
Information may be accessible to authorised RVC personnel handling the inquiry, service providers acting on our behalf, or official bodies where the client instructs or authorises a submission, or where disclosure is required by law. We do not present client information as freely available to advertisers. We do not sell client personal information. Details of any actual external processors should be disclosed where applicable.
Security and access
RVC seeks to limit access to personal information according to staff responsibilities and to protect accounts and stored files through appropriate technical and organisational safeguards. No internet service or storage system is completely secure. Clients should avoid sending original passports or sensitive credentials unless specifically necessary and through an approved channel.
Storage and retention
We retain information only for as long as reasonably necessary for the requested service, legitimate records, dispute handling and applicable legal obligations. Retention periods may differ by category of record. We will review requests for deletion or correction against any requirement to keep records for legal or operational reasons.
Your choices and requests
You may contact us to request access to, correction of, or deletion of personal information, or to raise a concern about its use. We may need to verify the identity of a requester before disclosing or changing records. Applicable rights depend on the relevant law and circumstances.
Website and third-party links
Our website may link to official authorities, webmail, communications or third-party sites. Those websites apply their own privacy practices. An external link does not mean RVC controls that site.
International handling
Online services and immigration documentation can involve clients, authorities or service providers in different countries. Any transfer of personal information must be assessed against applicable privacy requirements and any client notices or safeguards that are needed.
Policy changes
We may update this statement as our actual services, systems or legal obligations change. The current version will be published on this page.
Questions and complaints
For questions about this policy or a concern relating to our services, contact inquiry@rvc.com.pk. Please include your inquiry or invoice reference when available. We will review your request and respond through an official RVC channel.